Shipping & Return Policy

Shipping Information:

In stock items ship from our warehouse and will arrive within 10-14 days from receipt of your order. If there is a delay we will notify you via email.
Larger non-stock, custom ordered items such as furniture that require In-Home delivery, typically require between 4-8 weeks.  The lead time will be on the receipt of your order.
Please note, an additional surcharge will be added for in-home delivery of oversized item.  Please allow an average of 4-8 weeks for delivery of this item.  We apologize but shipment to international locations, AK, HI and PO boxes are unavailable at this time.

We have selected the best freight carriers for our larger furniture pieces as they cannot be shipped in the same manner as pillows and accessories. If you have any questions regarding shipping please contact us at shop@tuftedhome.com

 

Return Policy:

The quality of our merchandise and happy customers are important to us.  Should your item arrive damaged or with a defect please notify us within 24 hours so we can arrange for a replacement.

Furniture & Special Orders: Since many of our items are custom and special order, we cannot accept returns on non-stocked and special order items.


Accessories/Pillows:  Any in stock accessory item purchased on our website can be returned for a full refund as long as we receive the merchandise back no later than 30 days from the day you place your order.  Shipping charges are not refundable and will be deducted from your refund. 

Please package the item(s) in original packaging or in a way to ensure safe transportation.  Include a copy of your invoice and send to
 

Tufted Home
Attn:Returns
7882 E Gray R
d
Suite 4
Scottsdale, AZ 85260

We will inspect the returned item and issue a refund on the same credit card that was used to make the original purchase.  We will send you an
e-mail confirmation once we have processed your credit. 

Please be sure that you ship the item back so we receive it within the 30-day return window and can issue you a timely refund.

For any questions regarding returns please contact us at shop@tuftedhome.com